pgok Privacy Policy

1. Introduction

This Privacy Policy describes how pgok ("we", "us", "our") collects, uses, stores, and protects the personal data of players and visitors who use the pgok platform at pgok.asia and the pgok mobile app. It applies to all users of pgok, regardless of how they access the platform.

pgok is committed to handling your personal data responsibly and transparently. We understand that privacy matters deeply to our players in Bangladesh, and we have designed our data practices to reflect that. We collect only what we need, we protect what we hold, and we give you meaningful control over your own information.

This Privacy Policy should be read alongside pgok's Terms and Conditions and Responsible Gaming Policy, which together form the full agreement between you and pgok.

2. Data We Collect

pgok collects the following categories of personal data from players:

pgok does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where required by law or where you voluntarily provide such information in the context of a responsible gaming self-exclusion request.

3. How We Collect Your Data

pgok collects personal data through the following means:

• Direct interactions: When you register an account, make a deposit or withdrawal, contact support, or respond to a promotion, you provide data directly to pgok.
• Automated technologies: When you use the pgok website or app, we automatically collect technical and usage data through cookies, server logs, and similar tracking technologies.
• Third-party payment providers: When you transact via bKash, Nagad, or Rocket, those providers share transaction confirmation data with pgok to process your payment.
• Identity verification services: pgok may use third-party KYC (Know Your Customer) services to verify your identity documents. These services process your data on pgok's behalf under strict data processing agreements.

4. How We Use Your Data

pgok uses your personal data for the following purposes:

• Account management: To create, maintain, and secure your pgok account, including verifying your identity and age.
• Payment processing: To process deposits and withdrawals via your chosen payment method and to maintain accurate financial records.
• Legal compliance: To meet our obligations under applicable gaming regulations, anti-money laundering (AML) laws, and know-your-customer (KYC) requirements.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, cheating, and unauthorised account access.
• Responsible gaming: To monitor player behaviour for signs of problem gambling and to apply any self-imposed limits or exclusions you have requested.
• Customer support: To respond to your queries, resolve disputes, and improve the quality of our support service.
• Platform improvement: To analyse how players use pgok and to improve the platform's features, performance, and user experience.
• Marketing communications: To send you relevant promotions and offers from pgok, where you have opted in to receive such communications. You can opt out at any time.

pgok will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent.

5. Sharing Your Data

pgok does not sell your personal data. We share your data only in the following limited circumstances:

• Payment providers: We share necessary transaction data with bKash, Nagad, and Rocket to process your deposits and withdrawals. These providers are bound by their own privacy policies and applicable financial regulations.
• Identity verification partners: We may share identity documents with licensed KYC service providers to verify your age and identity. These partners process data solely on pgok's behalf.
• Game providers: Certain game data may be shared with our third-party game providers to facilitate gameplay and resolve disputes. No personally identifiable information beyond a player ID is shared for this purpose.
• Legal authorities: pgok will disclose personal data to law enforcement, regulatory bodies, or courts when required to do so by a valid legal order or to protect the rights and safety of pgok and its players.
• Business transfers: In the event of a merger, acquisition, or sale of pgok's business, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer in advance.

6. Data Retention

pgok retains your personal data for as long as your account is active and for a period after account closure as required by applicable law. Specifically:

• Account data is retained for a minimum of 5 years after account closure to comply with AML and gaming regulatory requirements.
• Financial transaction records are retained for a minimum of 7 years in accordance with financial record-keeping obligations.
• Support communications are retained for 3 years after the last interaction for quality assurance and dispute resolution purposes.
• Technical and usage data collected via cookies and logs is retained for up to 13 months from the date of collection.

Once the applicable retention period has expired, pgok will securely delete or anonymise your personal data so that it can no longer be linked back to you.

7. Data Security

pgok takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your data against unauthorised access, loss, destruction, or alteration:

• All data in transit is encrypted using TLS 1.2 or higher.
• Sensitive data at rest, including financial records and identity documents, is encrypted using AES-256 encryption.
• Access to player data is restricted to authorised pgok personnel on a strict need-to-know basis.
• pgok's systems are monitored 24/7 for suspicious activity and potential security threats.
• Regular security audits and penetration testing are conducted by independent third parties.
• All pgok staff with access to personal data receive regular data protection training.

While pgok takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. You also play a role in keeping your account secure — please use a strong, unique password for your pgok account and never share your login credentials with anyone.

8. Cookies and Tracking Technologies

pgok uses cookies and similar technologies (such as pixel tags and local storage) to improve your experience on the platform, remember your preferences, and analyse how the platform is used. The types of cookies pgok uses include:

• Essential cookies: Required for the pgok platform to function correctly. These cannot be disabled. They include session cookies that keep you logged in and security cookies that protect against fraud.
• Functional cookies: Remember your preferences, such as your preferred language or display settings, to personalise your pgok experience.
• Analytics cookies: Help pgok understand how players use the platform — which pages are visited most, where players encounter issues, and how the platform can be improved. This data is aggregated and anonymised.
• Marketing cookies: Used to show you relevant pgok promotions based on your activity on the platform. These are only set if you have opted in to marketing communications.

You can manage your cookie preferences through your browser settings. Note that disabling essential cookies may affect the functionality of the pgok platform. For more information on managing cookies, refer to your browser's help documentation.

9. Your Privacy Rights

As a pgok player, you have the following rights regarding your personal data. To exercise any of these rights, contact our support team at [email protected].

10. Children's Privacy

pgok is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe that a minor has registered on pgok or provided us with personal data, please contact us immediately at [email protected].

Upon receiving such a report, pgok will promptly investigate, close the account, delete all associated personal data, and return any deposited funds in accordance with our underage gambling policy. pgok uses automated and manual age verification checks during registration to prevent underage access.

11. Changes to This Privacy Policy

pgok may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or platform features. When we make material changes, we will notify registered players via email or an in-platform notification at least 7 days before the changes take effect.

The date of the most recent update is shown at the top of this page. We encourage you to review this Privacy Policy periodically. Continued use of pgok after the effective date of any update constitutes your acceptance of the revised policy.

12. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or how pgok handles your personal data, please get in touch with our team:

• Email: [email protected]
• Live Chat: Available 24/7 via the pgok website and app

pgok takes all privacy-related queries seriously and will respond within 30 days. If you are not satisfied with our response, you have the right to escalate your complaint to the relevant data protection authority in your jurisdiction.