Gaming on pgok is meant to be fun — full stop. We want every player in Bangladesh to enjoy the platform safely, within their means, and without it ever becoming a problem. This page explains the tools pgok provides to help you stay in control, and what to do if you ever feel things are getting out of hand.
Six ways pgok actively works to keep gaming safe and enjoyable for every player.
pgok does not allow anyone under 18 to register or play. Every account goes through age verification during registration, and pgok reserves the right to request additional proof of age at any time.
You are in charge. pgok lets you set your own deposit limits, loss limits, and session time limits directly from your account settings. Once set, limits take effect immediately and cannot be increased for 24 hours.
pgok sends you periodic pop-up reminders showing how long you have been playing and your net position during the session. These reality checks help you stay aware of time and money spent on the platform.
If you need a break, pgok offers both temporary cooling-off periods and permanent self-exclusion. A temporary break can be set for 24 hours, 7 days, or 30 days. Permanent exclusion locks your account for a minimum of 6 months.
pgok's systems automatically monitor player behaviour for patterns that may indicate problem gambling — such as chasing losses, dramatically increased bet sizes, or unusually long sessions. Our team will reach out proactively if we spot warning signs.
pgok's support team is trained to handle responsible gaming conversations with care and without judgement. If you reach out about a gambling concern, you will be treated with complete respect and connected to the right resources immediately.
Responsible gaming is not just a policy page on pgok — it is a genuine part of how the platform is built and operated. pgok believes that every player in Bangladesh deserves to enjoy online gaming as a form of entertainment, not as a source of stress, financial pressure, or personal harm.
The reality is that for most people, gaming on pgok is exactly what it should be: a fun way to spend some time, try your luck on games like Bingo Adventure or Caishen Wins, and maybe win a bit of extra cash. But pgok also knows that for a small number of players, gaming can become a problem — and when that happens, it is important to have the right tools and support in place.
Responsible gaming at pgok means three things. First, giving you the tools to manage your own play — deposit limits, session timers, self-exclusion, and reality checks. Second, actively monitoring the platform for signs of problem gambling and stepping in when needed. Third, making it easy to get help, whether that is from pgok's own support team or from external resources.
pgok's responsible gaming approach is built around one simple idea: you should always feel like you are in control of your gaming, not the other way around. If you ever feel like gaming is controlling you — even a little bit — that is the moment to use the tools pgok provides or to reach out to our support team.
Remember: Gaming on pgok should always come after your essential responsibilities — family, work, bills, and health. Never chase losses, never borrow money to play, and never treat gaming as a way to solve financial problems.
pgok also takes its responsibility to the wider community seriously. We do not market to vulnerable individuals, we do not target players who have self-excluded, and we do not use promotional tactics designed to encourage excessive play. Every bonus and promotion on pgok is designed to add value to your gaming experience — not to pressure you into spending more than you are comfortable with.
If you are a parent or guardian, pgok strongly recommends keeping your account credentials private and using device-level parental controls to prevent underage access to the platform. pgok's minimum age is 18, and we take underage gambling extremely seriously.
Problem gambling can affect anyone. Recognising the early signs is the first step to getting back in control.
Do you spend more money on gaming than you originally planned?
Do you find yourself chasing losses — playing more to try to win back what you lost?
Has gaming started to affect your relationships, work, or daily responsibilities?
Do you feel anxious, irritable, or restless when you are not able to play?
Have you borrowed money or sold belongings to fund your gaming?
Do you hide your gaming activity from family or friends?
If you answered yes to two or more of these questions, pgok strongly encourages you to use our self-exclusion tools or contact our support team at [email protected] for confidential help.
Practical tools built into your pgok account to help you stay in control at all times.
Set a maximum amount you can deposit into your pgok account per day, week, or month. Once your limit is reached, no further deposits are accepted until the period resets. Reducing your limit takes effect immediately; increasing it requires a 24-hour cooling-off period.
Set a cap on how much you are willing to lose in a given period. When your net losses reach the limit you have set, pgok will automatically prevent further play until the period resets. This is one of the most effective tools for keeping gaming within your budget.
Decide in advance how long you want to play in a single session. When your session time is up, pgok will notify you and, if you choose, automatically log you out. You can set session limits from as little as 30 minutes up to several hours.
pgok sends you regular on-screen reminders during play showing your session duration and net win/loss position. These prompts are designed to keep you aware of how long you have been playing and how your session is going, so you can make informed decisions.
Need a short break from pgok? A cooling-off period temporarily suspends your account for a set duration — 24 hours, 7 days, or 30 days. During this time you cannot log in, deposit, or play. The break cannot be cancelled once activated.
For players who need a longer break, pgok offers self-exclusion for a minimum of 6 months. During self-exclusion, your account is fully locked, all marketing communications are stopped, and you cannot create a new account. Contact support to activate this option.
Setting responsible gaming limits on pgok takes less than two minutes. Here is how to do it.
Visit pgok.asia and log in using your registered mobile number and password. If you do not have an account yet, register for free — it only takes a minute.
Click on your profile icon in the top right corner of the screen and select "Account Settings" from the dropdown menu.
In your account settings, find the "Responsible Gaming" section. Here you will see all available limit and exclusion options clearly laid out.
Choose the type of limit you want to set — deposit, loss, or session time — enter your preferred amount or duration, and confirm. Your limits take effect immediately.
If you want to activate a cooling-off period or self-exclusion, or if you need help navigating the responsible gaming tools, contact pgok's support team at [email protected] or via live chat 24/7.